Contact the Agency for Health Care Administration (AHCA)
Agency for Health Care Administration
2727 Mahan Drive
Tallahassee, FL 32308
(888) 419-3456 Click to Send an E-mail
AGENCY DEPARTMENTS: For contact information for particular bureaus or departments click Inside AHCA or call the toll-free number (888) 419-3456. After choosing English, Spanish, or Creole then press 3.
AREA OFFICES: The Agency has offices throughout Florida. The Area Medicaid Offices can help with Medicaid questions (for beneficiaries and providers) and has a list of Medicaid providers. The Health Quality Assurance Offices conduct surveys of health care facilities/providers and help facilities/providers with quality assurance. To find an office near you click Regional Maps.
COMPLAINTS: To file a complaint against a health care facility or health maintenance organization (HMO) regulated by AHCA: Call the toll-free number (888) 419-3456. To file a complaint against a health care facility online, click here. To read more about the complaint process click here.
MEDICAID: The Area Medicaid Offices can help with Medicaid questions and has a list of Medicaid providers. To find Area Medicaid Offices and other Medicaid information click www.MyMedicaid-Florida.com. To report Medicaid fraud or abuse, call the toll-free number (888) 419-3456. After choosing English, Spanish, or Creole then press 5.
PUBLICATIONS & FORMS: Click Publications to view and download AHCA publications and Forms. Some of these can be ordered by calling the toll-free number (888) 419-3456. After choosing English, Spanish, or Creole then press 4.
To file a complaint about a health care facility, such as a hospital, nursing home, assisted living facility, home health agency, or other type of health care facility, call (888) 419-3456. Complaints may also be filed by completeing the Health Care Facility Complaint Form. Please search our FloridaHealthFinder.gov site to see if the facility you have concerns about is one that is regulated by our Agency.
To request an Agency publication, call (888) 419-3456, or go to our Publications page.
Get answers to your questions by using our Contact
Please complete the Complaint Process Survey to give the Agency feedback regarding your experience with the complaint process.