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Choice Counseling and Other Beneficiary Information
Medicaid has specially trained people to answer questions and help beneficiaries enroll in the health plan that best fits their needs. These people are called choice counselors and they provide services free of change. Beneficiaries can speak with a choice counselor by phone or meet with a choice counselor face-to-face (see face-to-face schedule listed below). To speak with a choice counselor, call:
1-866-454-3959
TDD 1-866-467-4970
Monday – Thursday: 8:00 am to 8:00 pm
Friday: 8:00 am to 7:00 pm
Saturday: 9:00 am to 1:00 pm
To enroll and to find more information, visit the Medicaid Choice Counseling website at: |
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“NEW Enroll Online” |
“NEW Enroll Online” |
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Mailing Address:
Florida Medicaid
P.O. Box 5197
Tallahassee, FL 32314-5197
Choice Counseling Face-to-Face Sessions
February 2012
2/1/2012
- Baker, Clay and Nassau [13KB PDF]
- Broward County [14KB PDF]
- Duval County [14KB PDF]
Services for People with Disabilities
Beneficiaries with disabilities can receive additional services from the Choice Counselor upon request at no charge. These services include, but are not limited to, real-time captioning, sign language interpreters, Braille, CD-ROMs, and audiotapes. To receive these services, call 1-866-454-3959, TDD 1-866-467-4970; fax at 1-850-402-4678; or mail Florida Medicaid, P.O.Box 5197, Tallahassee, Florida 32314-5197. To email go to the reform Web site at: http://www.flmedicaidreform.com/. Choose the language needed and look for "contact us" to send an email.
If you are disabled or are not physically able to travel, a Choice Counselor will come to you. Anyone needing special accommodations under the American with Disabilities Act of 1990 needs to call the Helpline at least seven days prior to meeting with a Choice Counselor in person or in their home.
Benefit Comparison Charts
The following links will take you to the Broward County Benefit Comparison Chart and the Duval County Benefit Comparison Chart. Each provides information regarding the Health Plans available to Medicaid Reform beneficiaries. For more information click here to view the comparison charts.
Current Benefit Comparison Charts
Click here for information from previous workshops
Please mail your comments or suggestions to:
Medicaid Reform
Office of the Deputy Secretary for Medicaid
Agency for Health Care Administration
2727 Mahan Drive, MS #8
Tallahassee, Florida 32308
Email your comments and suggestions on Medicaid reform to
medicaidreform@ahca.myflorida.com
