Medicaid Fiscal Agent
Florida Medicaid currently has a contract with HP Enterprise Services (HP) to serve as the state's fiscal agent. Some of the fiscal agent functions include: enroll non-institutional providers, process Medicaid claims, serve as the enrollment broker for Medicaid recipients, and distribute Medicaid forms and publications. General provider and recipient information can be found on Florida Medicaid's Web Portal. For provider specific information, visit the Provider Web Portal and for recipient specific information, visit the Recipient Web Portal.
Commonly used phone numbers with the available times of operations for HP are:
| Automated Voice Response System (AVRS) | 800-239-7560 (24 hours) | |
| Pharmacy Benefit Manager (PBM) | Magellan | 877-553-7481 Medicaid Ombudsman live phone |
| Electronic Claims Submission (ECS) Services | Electronic Data Interchange (EDI) | 866-586-0961 (8am - 5pm ET) |
| Provider Relations Services | Provider Enrollment | 800-289-7799 - Option 4 (8am - 5pm ET) |
| Web Portal Password Reset | 800-289-7799 - Option 5 (8am - 5pm ET) |
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| Provider Services Contact Center | 800-289-7799 - Option 7 |
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| Provider Field Services | 800-289-7799 - Option 7 |
1999
- Florida Medicaid -
Fiscal Agent Services Request for Proposal (RFP M804), May 11, 1998 [1.04MB PDF]
- Questions (RFP M804) [161KB PDF]
2006
- Medicaid Management Information System/Decision,
Support System/Fiscal Agent Services, Procurement,
Request for Proposal, AHCA RFP 0514, Issued March 3, 2005 [3.47MB PDF]
- Medicaid Management Information System/Decision, Support System/Fiscal Agent Services, Procurement Request for Proposal,
AHCA RFP 0514,
Issued March 3, 2005, Addendum 1 [532KB PDF]
- Questions [164KB PDF]
