Quality Management Contracts

Quality Management Contracts

Florida Medicaid manages quality improvement contracts to ensure that Medicaid recipients receive medically necessary, quality services in the most cost effective manner.

The following Medicaid services are subject to quality management review:

The organizations providing quality management review services currently under contract with the Agency are Qlarant Quality Solutions, Magellan Medicaid Administration, The University of South Florida, and Centric Consulting, LLC.

Qlarant Quality Solutions, a federally designated Quality Improvement Organization (QIO), provides quality assurance for Florida’s Developmental Disabilities Services system. Qlarant works in partnership with the Agency for Persons with Disabilities (APD) at the state and regional offices to improve the quality of supports for Medicaid recipients with developmental disabilities. The developmental services system, called iBudget Florida, gives APD Medicaid recipients more control and flexibility to choose services that are important to them. This program measures the success of services and supports from the blended perspectives of both the individual receiving services as well as program measures and requirements. The goal of this program is to assist the recipients living their everyday lives through quality improvement strategies designed to promote a person directed service delivery system.

Magellan Medicaid Administration provides Care Coordination Services for fee-for-service Florida Medicaid recipients receiving treatment within an in-state or out-of-state residential provider setting. Care coordination consists of treatment plan review, discharge planning and aftercare follow-up.  The Vendor ensures that Florida Medicaid recipient children do not remain in long-term residential care if it is not medically necessary.  The goal of the Program is to ensure that the recipient returns to their home community successfully.

The University of South Florida coordinates and maintains a Medicaid Drug Therapy Management Program in accordance with Section 409.912(8)(a)10, Florida Statues.  The program is designed to improve quality of care and prescribing practices based on best practice guidelines, improve patient adherence to medication plans, reduce clinical risk, and lower prescribed drug costs, and the rate of inappropriate spending on Medicaid behavioral health drugs and certain related drugs.

Centric Consulting, LLC., operates an Electronic Visit Verification (EVV) Program of home health services provided through the Florida Medicaid fee-for-service delivery system in accordance with section 409.9132, Florida Statutes (F.S.). The Vendor’s EVV system (Smart Phone Mobile Application, Dashboard, and Claims Portal) verifies the utilization and delivery of home health services (home health visits, private duty nursing, and personal care services) using technology that is effective for identifying delivery of the service and deterring fraudulent or abusive billing for the service. The EVV Program provides an electronic billing interface and requires the electronic submission of claims for home health services.

Home Health Providers who do not wish to use the Vendor’s EVV system may use an EVV third-party integration option for approved integratable systems. Third-party integration means that a home health provider who has an EVV system may continue to use it to capture and send EVV data to the Vendor EVV claims system for billing.

Healthy Start MomCare Network, Inc., Section 409.906, Florida Statutes (F.S.). directs the Agency for Health Care Administration (Agency) to contract with an administrative services organization (ASO) representing all Healthy Start Coalitions, providing risk appropriate care coordination and other services in accordance with applicable statutes and federal waiver(s). The primary purpose of the Healthy Start Program is to increase the delivery of effective, evidence-based services that reduce infant mortality, reduce the number of low birth weight infants and improve health and developmental outcomes for Florida Medicaid enrollees.

Quality Management Contracts Team:

Agency for Health Care Administration
2727 Mahan Drive
Mail Stop #38
Tallahassee, Florida 32308-5403
Phone: (850) 412-4003
Fax: (850) 414-1721