Subscriber Assistance Program

For Information concerning the Subscriber Assistance Program, please review the information below or contact the Agency as listed.

Subscriber Assistance Program (SAP)

The Subscriber Assistance Program (SAP) is a program designed to assist consumers of managed care entities with grievances that have not been resolved to the consumer's satisfaction. The consumer must exhaust the managed care entities entire grievance process before filing a grievance with the SAP. If the consumer's grievance meets the required criteria, the program staff will schedule the grievance for a hearing before an independent panel. The panel will make a recommendation to either the Agency for Health Care Administration (Agency) or the Office of Insurance Regulation (OIR) to ensure that consumers in the State of Florida receive the quality medical services rightfully due.

Notices/Updates

Statutory Authority:

The following links are relevant sections of the Florida Statutes:

• Chapter 408: Health Care Administration - 408.7056 Subscriber Assistance Program
• Chapter 641: Health Care Service Program

Forms for Subscribers and Health Plans:

Subscribers:

• Request for Review and Release [19KB, PDF]
• Appointment of Representative [11KB, PDF]