Consumer Complaint, Publication and Information Call Center

The agency provides a toll-free telephone system for consumers to call in order to file complaints, receive publications, information and referral numbers. This system can be accessed by calling the number below between the hours of 8:00 A.M. and 6:00 P.M. Eastern Time Monday through Friday. Complaints about health care facilities are taken during regular business hours, 8:00 A.M. to 5:00 P.M., Eastern Standard Time (EST).

(888) 419-3456

For registering your complaints, requesting publications or requesting information, use the following options:

Press Option 5
Press Option 1
Press Option 2
Press Option 3
Press Option 4

If you would like to have a directory of all facilities of a particular type such as nursing homes or hospitals, you may download that information from our website at

Read more about what happens when you make a complaint.

Useful links from the Call Center.